Terms and Conditions

To avoid disappointment, bookings should be made as early as possible. Should you require any further details, please do not hesitate to contact us info@annieroes.com

Booking / Confirmation Procedures

Payment Requirements: 50% deposit at time of booking with credit card - money order or Direct Funds Transfer is preferred. Balance of the amount outstanding is to be paid prior to or at the time of check out.

Check In And Check Out Times

Check in is at 2pm and check out is 10.30 am.
You can also have a late check out for just $20 per half hour if prearranged, $35 per half hour if not. (Charged to Credit Card)

Cancellation Policy

50% deposit is required to confirm a booking. This deposit is not refundable, but under special circumstances can be transferred i.e. another date or Gift Voucher. Failure to arrive – the deposit is forfeit and the remainder of the balance is payable. We regret we are unable to accept cheques on the day of stay; the balance can be paid either by credit card or cash. We accept Visa, MasterCard, Bankcard and Cash. Cheques are not acceptable on the day of stay.
Eftpos is available; however a 'cash out' facility is not available.

Additional Guests

Some of our cottages are able to offer a second bedroom. In every case there is a charge for use of that bedroom, see rates.

Condition of Use

No smoking in cottages. If you wish to smoke please do it outside.
No pets Allowed.
Damaged or broken items must be reported within 2 hours of your arrival, failure to do so will have the cost of the replacement item added to your account.
Missing items i.e. Towels, Robes, China, and Cutlery etc will be charged to your account.
Only plastic glasses provided are to be used in indoor or outdoor spa.
Consideratation for other guests (noise travels).

Fire Season 2010

FOR US YOUR SAFETY IS PARAMOUNT!
Fortunately our beautiful villages of Mount Dandenong were not affected by the devastating fires of last summer. Historically the villages of Olinda, Sassafras and Mount Dandenong have seldom been severly affected by bushfires. However, we need to remain vigilant to the possibility that, given extreme weather conditions, we could be exposed to danger. To secure your safety we have adopted certain measures to ensure you can feel free to plan your stay with us at Annie Roe’s.

COMMUNICATION: When you make your booking we have your telephone and mobile numbers and your email address. We shall be constantly monitoring the warning codes issued by the CFA during summer and in the event a threat is predicted that indicates extreme conditions occurring during the days you have chosen to stay, we shall advise you immediately.

PRE PAID BOOKINGS: At the time of booking you will have paid a deposit, or perhaps the entire fee for your stay. In the event you are prevented from staying with us on the days chosen, we shall hold your pre-payment as a credit against your visit with us on a future occasion within the next 6 months.

Should your circumstances be such that you are unable to use your accommodation with the 6 month period, the amount of your pre-payment will be fully refunded (less a $50 cancellation fee to cover expenses).

In the event we are able to offer accommodation within the 6 month period, but you elect not to proceed with the booking, the amount of your deposit only will be retained.

Currency

Prices displayed are in Australian dollars.